Strands
Our Policies
Ensuring the Best Experience
At Strands, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
Late Cancellations & No Shows
Just Let Us Know
Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call or shoot us a message letting us know. If you don’t let us know or have to cancel less than 24 hours before your appointment, we take 50% of the appointment as a fee. If you no show your appointment we will charge you 100% of your appointment fee. These fees will need to be rendered before being scheduled for a future appointment.
Talk to us to find out more.
Late Arrivals
Inform Us in Advance
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.